'I experience delays for myself'īut Mr Golton said since TPE's 'very focused recovery plan' was submitted to Government in late January, on the day cancellations have been reduced by more than a third and and pre-planned cancellations by 13 per cent. The figures released covered a 28-day period between January 8 and February 4, the latest statistics available, and showed TPE cancelled 1,048 trains - an average of around 37 every day - using P-codes during that period and there were also 312 'part-cancelled' trains, services which don't arrive at their pre-scheduled destinations. They were designed to be used as an emergency measure but have become commonplace, to the fury of passengers who can wake up in the morning to find their planned train has been wiped from a timetable overnight. Passengers have faced delays and cancellations (Image: Huddersfield Daily Examiner) Pre-planned service cancellations, known as P-coded trains, are removed from systems by 10pm the evening before, but crucially do not count towards official performance figures - an industry loophole which led rail bosses in Greater Manchester to claim reliability statistics from TPE were being 'masked'. The company ranked the highest of all train operating companies in terms of cancellations by some distance in figures published by the rail regulator. The Manchester Evening News revealed in February that TPE cancelled almost a quarter of all its trains in a month, including more than 1,000 the night before they were due to run. TPE's contract expires at the end of May and the Department for Transport is examining the details of a recovery plan the company submitted in January after ministers deemed its performance was unacceptable. TransPennine Express, together with Avanti West Coast, have faced vociferous calls for their contracts to be axed due to their performance, with Avanti being controversially awarded a six-month extension earlier this month. READ MORE: New Avanti West Coast boss claims under-fire train operator has 'turned a corner' after controversy
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I have apologised for that and I will apologise again, because we have to get it right."Īnd Mr Golton, speaking in Manchester at a board meeting of Transport Focus, an independent watchdog for transport users, said long-suffering commuters were facing a 'doubling this year' in planned disruption due to the ongoing TransPennine Route Upgrade project. Matthew Golton said of what he called TPE's 'recent delivery': "We know it's not been good enough.
The managing director of under-fire train operator TransPennine Express says he personally experiences the same frustrations other passengers do as he regularly commutes into Manchester from Huddersfield on the network.
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